Durham, NC
Highly Recommended (6)
Home Goods StoreFurniture
Home Goods StoreFurniture
Our Ideal Customer
We enjoy working for people that want and appreciate the best in furniture building, in restoration, and in service.
Partner types we’d like to work or share referrals with
SpaSurveyorInterior Design StudioLandscape CompanyArchitectHair SalonPhotography VideographyEvent PlannerBarberShow all 10
About Us
We design and build custom furniture We also handle any restoration to both wood and upholstered furniture. That includes repairing, refinishing, and re-upholstering. We can also provide all types of furniture hardware.
The products and services we offer
Furniture
Recommendations Received (6)
"Y&J Furniture, the Godfather of antique reproductions in the Triangle. And their antique..."Read more"Y&J Furniture, the Godfather of antique reproductions in the Triangle. And their antique restoration, refinishing, and upholstery is right up there, too! I ought to know, I worked there for six years in the 1970s!"
"Provide pure quality and craftmanship in repairing/refinishing cherished items. "
Highly Recommended
"Professional, honest, knowledgeable, reliable"
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Recommendations Given (4)
"These are people of great integrity. I really trust them and the work that they do."
"Excellent furniture makers. They are as good or better than anyone on the North American..."Read more"Excellent furniture makers. They are as good or better than anyone on the North American continent. "
Highly Recommended
"Russ Heath runs a first class operation at Heath's Restoration. He know everything about leather..."Read more"Russ Heath runs a first class operation at Heath's Restoration. He know everything about leather and provides, not only top quality products, but also great service. "
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Recent Activity
How did you get your first customer?
Madison from Y & J Furniture Co. Answered this on August 07, 2019
Y & J Furniture Co. was established in 1946 by my grandfather. He worked as an outside salesman for another company for some 15 years so he was an established name to the local clientele. The transition from the old company to the new was, from all accounts, smooth because my grandfather was...(more)Y & J Furniture Co. was established in 1946 by my grandfather. He worked as an outside salesman for another company for some 15 years so he was an established name to the local clientele. The transition from the old company to the new was, from all accounts, smooth because my grandfather was known for quality products and services. In any event, Y & J is still in business, and the other company is no longer here.
Do you send out cold emails or do you reach out in other ways first?
Madison from Y & J Furniture Co. Answered this on June 01, 2018
Cold emails from an unknown person or place are the first items I delete when I check my account. They fall into the same irritating category of cold calls by stock brokers, google sales people, and vinyl siding salesmen who have no idea who I am or what I do. They only want money. A personal...(more)Cold emails from an unknown person or place are the first items I delete when I check my account. They fall into the same irritating category of cold calls by stock brokers, google sales people, and vinyl siding salesmen who have no idea who I am or what I do. They only want money. A personal introduction and a hand shake goes a long way to building a relationship. One can tell more about an individual when looking them in the eye than looking at a cold unblinking screen.
How do you make sure a new customer has a positive experience in your store?
Madison from Y & J Furniture Co. Answered this on May 18, 2018
One would be surprised by how good an impression one can make by just being polite. We introduce ourselves and ask how we can serve. If our employee is a man and the client is a woman, we make sure we do not invade the woman's space. We speak clearly and get to the point. We make sure we the...(more)One would be surprised by how good an impression one can make by just being polite. We introduce ourselves and ask how we can serve. If our employee is a man and the client is a woman, we make sure we do not invade the woman's space. We speak clearly and get to the point. We make sure we the customer gets in writing all the prices and any add-on such as delivery fee or sales tax. There should never be any surprises.
What have you done to overcome a prospect saying they do not have the money to purchase your service/product?
Madison from Y & J Furniture Co. Answered this on May 11, 2018
I never pressure an individual to spend money that they feel they ought not spend. It creates resentment. I thank them for considering us, and I ask that they keep us in mind for future business. Periodically, maybe every six or eight months, I will make contact them and politely ask if we can be...(more)I never pressure an individual to spend money that they feel they ought not spend. It creates resentment. I thank them for considering us, and I ask that they keep us in mind for future business. Periodically, maybe every six or eight months, I will make contact them and politely ask if we can be of service. One would be surprised how far polite consideration goes.
How would a nonprofessional but gifted individual in home decorating get started with decorating model homes?
Madison from Y & J Furniture Co. Answered this on April 25, 2018
Introduce yourself to builders. Every new apartment complex and every new condominium complex needs a model for customers to see. Be reasonable with pricing until you become established. When the demand for your services goes up, you can charge more.(more)Introduce yourself to builders. Every new apartment complex and every new condominium complex needs a model for customers to see. Be reasonable with pricing until you become established. When the demand for your services goes up, you can charge more.
What tools do you use to follow-up with potential clients?
Madison from Y & J Furniture Co. Answered this on April 20, 2018
We use Home Advisor. They generate leads. After the contact with a customer, we can have Home Advisor to alert us when we want to follow up with that customer.(more)We use Home Advisor. They generate leads. After the contact with a customer, we can have Home Advisor to alert us when we want to follow up with that customer.
What is your brand's/business's story?
Madison from Y & J Furniture Co. Answered this on November 03, 2017
We design and build free standing furniture, both wood and upholstered. We also restore old and antique furniture to its original glory. No job is too small or too large.(more)We design and build free standing furniture, both wood and upholstered. We also restore old and antique furniture to its original glory. No job is too small or too large.
Our Recognition
Highly Recommended
By 5+ Local Business Owners!
Our Team
Madison Yarbrough
